This Shipping Policy explains how and when we ship your PitStop3DPrints order. Because every model is printed to order, please read the production and delivery times carefully.
Production time
All our models are made to order. Production starts right after your purchase is confirmed and normally takes 3–5 business days before your order is ready to ship. During busy periods this may take slightly longer; if so, we will let you know.
Shipping carrier and tracking
We ship with BRT / DPD. Once your order leaves our workshop, you will receive a tracking number by email so you can follow your parcel until it arrives.
Where we ship and shipping costs
We ship worldwide. Shipping costs are calculated at checkout based on your destination:
- Italy: €7
- European Union & United Kingdom: €13
- Rest of Europe (non-EU: Switzerland, Norway, Liechtenstein): €23
- Rest of the world: €43
Minimum order value
A minimum order value applies depending on your destination:
- Italy and European Union: €30
- Non-EU Europe: €50
- Rest of the world: €100
Orders below the applicable minimum cannot be completed at checkout.
Delivery times
Delivery time depends on your destination and starts once the parcel has shipped (after the production time above). As a general guide, delivery within Italy typically takes a few business days, within Europe around one week, and to the rest of the world it may take longer, depending on the carrier and local customs. These times are estimates and are not guaranteed.
Customs and import duties
For orders shipped outside the European Union, import duties, taxes, or customs fees may apply on arrival. These charges are set by the destination country and are the responsibility of the customer. We have no control over them and cannot predict their amount.
Incorrect address or failed delivery
Please make sure your shipping address is correct at checkout. We are not responsible for parcels delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us because of a failed delivery, we will contact you to arrange re-shipping, which may incur an additional shipping cost.
Questions
For any question about your shipment, contact us at pitstop3dprints@gmail.com with your order number.